Alexandra Levits Water Cooler Wisdom Meet Your 21st Century Customer

Alexandra Levit's Water Cooler Wisdom Meet Your 21st Century Customer We are now closer to 2020 than 2010. Whether you are a business owner or one employee out of thousands, and whether your job title is IT director or call center specialist, everyone today is in customer service. Here are eight mandates of modern customers you must heed if you want to remain competitive. Customization The era of mass production of goods and services is over. Your customer wants a certain style of shirt in a certain color and a certain size and he wants it today. Be prepared to adapt your current offerings to whatever your customers have identified they need, and think about how to price accordingly. Human contact Some automation is to be expected, but when your customer decides she needs to talk to a person, give her a person. Companies that force customers to push “0” a million times to no avail are losing business, guaranteed. This will be harder to do, but even more important, as machines take over more and more business functions. Social media responsiveness Whether they’ve had a good experience or a bad one, your customers will share it over Twitter, Instagram, or Facebook. Put a system in place to manage your properties every day so you can show them you’re listening to feedback and that you care, and so that you can put out small fires before they turn into a conflagration. Mobility Any piece of information you provide to a customer has to be mobile-accessible. That means she can do anything, anywhere, on any device. Mobility is no longer a “nice to have” but an imperative. At the same time, don’t forget the late adopters and keep your standard device support around for a while. Multiple touch points Some customers like Live Chat while others prefer to email. Some might even prefer to wait 45 minutes on the phone. I personally love when companies let me schedule the time for the customer rep to call me back. The point is, give people options and don’t limit them to getting in touch during 9-5 business hours. Self-service When it comes to simple activities like placing an order, canceling a subscription or updating an address, provide mechanisms so customers don’t have to bother you or waste their time. If you’re doing this right, your customers shouldn’t need you most of the time. For the rest of the article, visit Intuits Fast Track blog.

What is the Audience When Writing a Resume For FBI Jobs?

What is the Audience When Writing a Resume For FBI Jobs?One of the most important things to know when writing a resume for FBI jobs is that it is important to have a resume that will hold up under scrutiny by the FBI. Your resume must show your ability to write and speak in a professional manner and also demonstrate that you have the intelligence, logic, and thought process necessary to complete any job with competence.A resume for the FBI that is not written properly will not only fail to meet the standards required for an FBI career, but it may also be read as false. This can cause you to be put on a watch list or even taken off, based on false assumptions.In order to show the audience at the FBI what they need to see in your resume, you must come prepared with the facts. There are some telltale signs that will allow the audience to see a well-written resume. As you consider how to write a resume for FBI jobs, here are some of the points to look for.A resume that does not match up with the goals and values of the FBI can only create negative impressions of you. Knowing this will help the audience to understand why you should be considered for a position that you are applying for.There are a number of things that are acceptable in a resume, but should not be used to get a job. The FBI should not be used to represent personal ideals such as selflessness or charity. It is simply not ethical.On the other hand, showing your ability to apply yourself to work is a good sign that you are a good candidate for the resume. If you have been employed by the FBI before, then you have demonstrated that you can be productive as an employee, and that you are capable of work that goes beyond what you learned while being employed.The audience is looking for a person who can do the work on an as-needed basis. You should always be able to produce high quality work that meets the expectations of the audience. If you cannot demonstrate your ability to meet these expectations, you m ay not be suitable for the job you are applying for.In addition to being professional and clear in your resume, there should be an element of self-motivation in the contents of the resume. This will give the audience something to relate to that will connect with the reasons they are seeking employment.